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Frequently Asked Questions

Common questions answered.

What is the pricing structure

Our early access program offer has two plans: Stream and Horizon. Stream is $54 per month, Horizon is $77 per month. Horizon includes the Social Media planner and Affiliate Program Manager features. Both plans have a required one time white glove setup fee of $597. Communication expenses such as phone number registration, A2P registration, calling minutes, text messages, and the use of our AI tools are passed through to your account credit balance and automatically recharge based on your settings.

How can a CRM help my business?

A CRM (Customer Relationship Management) system helps businesses manage interactions with current and potential customers, improving customer relationships, sales processes, and overall efficiency. Serenity centralizes customer data, streamlines communication, and automates tasks, enabling businesses to better understand customer needs and preferences, personalize interactions, and ultimately increase sales and revenue.

Is Serenity customizable to fit our specific needs?

Yes, Serenity is highly customizable to accommodate the unique sales flow and workflows of your business. You can tailor fields, layouts, processes, and automation rules to align with your specific business, goals, and preferences. Additionally, you can integrate third-party apps and plugins to extend functionality and further customize Serenity to suit your needs.

How easy is it to integrate this CRM with our existing systems?

Serenity offers integration capabilities with a wide range of existing systems including email clients, marketing platforms, and accounting software leveraging a few different techniques from webhooks, trigger links, direct integrations, and Zapier.

What kind of customer support and training options are available?

Serenity offers white glove setup so that you can focus on your leads, sales, and business instead of learning all the technical details. You also have access to a huge library of documentation, a helpful AI chat bot, 24x7 live chat, and unlimited scheduled zoom meetings.

Can Serenity handle our current data, team, and contacts?

Serenity plans allow unlimited contacts, unlimted users, and very generous initial limits for texts and emails. We focus very intently on helping you maintain your sender reputation for texts and emails and provide specific tools to help your messages stay in inboxes instead of spam folders.

What reporting and analytics capabilities are in Serenity?

Serenity offers reporting and analytics capabilities, allowing you to track key metrics, measure performance, and gain actionable insights. Serenity can integrate with Google Analytics, Facebook Business, and Google Ads to analyze advertising campaigns. You can generate reports and set up automated alerts to monitor performance and take action when needed.

Serenity is a CRM, Social, and busines automation platform for small and micro business owners that pour creativity and attention to detail in to every customer.

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