Serenity October 2025 Feature Updates: Enhanced Tools for Multi-Location, CRM, and Marketing Success

October brought a powerful suite of new features and improvements to Serenity, crafted to simplify multi-location management, boost CRM functionality, and enhance marketing flexibility. Here’s a look at the new tools and updates now available to support your business:

1. Multi-Location Online Listing Management

A game-changer for multi-location businesses and agencies, this feature centralizes the management of business listings across various locations. With bulk control, real-time performance tracking, and a unified dashboard, managing multiple listings has never been easier.

Highlights:

• Unified Entity Control: Centralize and update shared business details while customizing unique location attributes.
• Bulk Editing: Quickly adjust addresses, services, and other location specifics across multiple listings.
• Real-Time Insights: Track and compare each location’s performance metrics in one place.

2. Custom Value Linkage in Documents and Contracts

Link text and date fields in documents to custom values for contacts or documents, automatically updating relevant records once signed. Export completed fields as CSVs for streamlined data management.

How to Use: Within the Documents editor, link fields to custom values, enabling auto-updates upon signature. Export data from the dashboard for easy tracking.

3. Displacement Fix for Document Signatures

Signature blocks and other elements now stay locked in position, providing a stable and professional layout, even with document edits. This improvement eliminates prior issues with floating elements.

4. AutoComplete Address for Forms and Surveys

Simplify data entry with the AutoComplete Address feature, using Google Places API to suggest and complete address fields as users type.

How to Use: Add the address field to forms, customize field visibility, and toggle the AutoComplete feature for quick address input.

5. Group Chat for SMS

Take your CRM to a new level with SMS Group Chat, allowing multiple contacts in a single conversation to streamline group coordination and communication.

How to Use: Start a new message in the Conversations section, select “Group Message,” and add participants. Messages will reach all group members, keeping everyone in the loop.

6. Multiple Facebook Page Integration for Reviews

Manage reviews across several Facebook pages in one dashboard, monitor customer feedback for various locations, and showcase reviews collectively.

Key Benefits: Gain a comprehensive view of customer sentiments across brands or locations without toggling between accounts, enhancing reputation management.

7. Split Column Support in Documents

Organize documents with side-by-side column layouts, improving readability and professional presentation.

8. Enhanced Social Media Analytics in Social Planner

Track Facebook and Instagram performance across metrics like reach, engagement, and audience demographics. Real-time alerts help you stay connected without reauthentication interruptions.

Key Insights: Visualize engagement, impressions, and audience demographics to guide your content strategy.

9. Online Listings Analytics Dashboard

Get detailed data on listings’ visibility, user interactions, profile views, and device usage with the new Listings Analytics Dashboard. Make data-driven adjustments to improve online presence.

10. Chat Widget - Business Office Hours

Customize your live chat widget to reflect business hours. Set specific times for availability and auto-responses for off-hours, creating a seamless customer experience.

11. Conditional Elements in Email Builder

Personalize email campaigns by adding conditional elements that display only to selected contacts, providing a unified approach to customized content.

Benefits: Save time by consolidating targeted content within a single campaign while tracking all data in one view.

Next Steps

To make the most of these updates:

• Set up Multi-Location Listings Management for centralized oversight.
• Explore Custom Value Linkage to streamline contract completion.
• Use Group Chat to enhance client collaboration.
• Track Listings Performance using the new analytics dashboard.

These updates elevate Serenity’s capabilities, bringing faster workflows, smarter communication tools, and improved analytics to support business growth and client satisfaction.